FAQs

1. Q: How to order in this website ?

     A: You need  to register at our website.  Enter your login information . Once log in information is set up, you will be able to check  the status of your order, estimated shipping date,  tracking number for your order.

2. Q: How to pay with credit card or Debit card ?

     A: We accept paypal payment, all major credit cards and debit cards. Following the instructions when you check out, if you have an paypal account, you may pay by paypal, if you want to pay with credit card or debit card, at the payment page, below the paypal login box, there is  "I still do not have paypal account",  when you click it, you will be able to put in your card and pay.  Payment is very safe and this payment method is provided by PayPal company.

3. Q: How long does it take for my order to arrive?

     A: we usually need 50 days to produce an order,  and another 7 days  to ship to USA and Canada. International shipping may take longer. We  use USPS, FEDEX, UPS or DHL for shipping. Certain times of the year there may be delays in shipping , please allow ample time for your order to arrive on time. 

4.  Q: What if I need a rush order ?

     A: Our regular lead time is about 60 days.  If you need the order in 30- 40  days, you need to pay a rush fee of $60.    

5.  Q: What if I find a mistake in my order ?

      A: If you notice a mistake within 7 days of placing your order,  you may make a modification.   If the order are already made or partially made, you may also apply to modify, but we will charge fees accordingly. If you find mistakes when you get the order,  and we made this mistake during production, we will reproduce the order for you at no cost.

6. Q: Can I get sample before order ?

     A: Yes, we provide sample. we will charge sample fee and shipping charge ($35.00). In most cases, you may save sample shipping  fee by just requesting  a photo proof but we only provide the photo proof when order is placed and before starting production.

7.  Q: Can I order my own style ?

      A: Yes, we may produce according to customers design.  please contact us via email about your special requests. 

8. Q: Is there any duty or tax when i get the parcel ?

    A: Each country has different requirements. We are not responsible for these duties or taxes.

 

9. Q: What if I need an absolute RUSH Order for a Brit or a last minute Party?

    A: You must choose only from our STOCK COLLECTION, no special designs or color changes can be done. Personalized label can be printed. An extra fee of $60.00 will be charged for this Rush order.